cbaazi's Privacy Policy

1.1 Information You Provide

During registration, login, or when using our services, you provide the following information directly:

• Full name and date of birth (for age verification — only users aged 21 and above are permitted)
• Mobile number and email address
• Password (stored in encrypted form — never readable in plain text)
• Payment details — information related to bKash, Nagad, Rocket, Upay, or bank accounts
• Documents provided for identity verification (national ID or passport details)
• Information shared when contacting us via live chat or email

1.2 Automatically Collected Information

When you browse our platform, certain information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Pages visited, session duration, and click data
• Referrer URL (the site you came from)
• Information obtained from cookies and similar tracking technologies

1.3 Transaction and Gaming Information

• Deposit and withdrawal history, amounts, and timestamps
• Betting history, bonus usage, and balance changes
• VIP tier progression data

We use the information we collect for the following legitimate purposes:

2.1 Service Operation and Personalisation

• Creating, managing, and keeping your account secure
• Processing deposits, withdrawals, and rewards
• Determining eligibility for bonuses, cashback, and promotions
• Recommending games based on your preferences and improving your experience

2.2 Security and Legal Compliance

• Age verification (preventing access by users under 21)
• Preventing fraud, money laundering, and misuse
• Meeting applicable legal obligations
• Keeping responsible gaming tools operational

2.3 Communication and Support

• Providing 24/7 support in Bengali via live chat and email
• Sending important account notifications
• Sending promotional messages with your consent

2.4 Analytics and Improvement

• Improving platform performance and user experience
• Identifying and resolving technical issues
• Planning and testing new features

cbaazi does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

3.1 Payment Processors

The minimum information required to process transactions via bKash, Nagad, Rocket, Upay, or bank transfer is shared with the relevant payment providers. These providers operate under their own privacy policies.

3.2 Technology Partners

We use trusted technology partners for game operation, site security, and data hosting. Only the necessary operational data is shared with them, and they are contractually bound to protect confidentiality.

3.3 Legal Obligations

We may disclose information when required to do so by a court order, regulatory authority direction, or other legal requirement. In such cases, you will be notified as early as possible, unless prohibited by law.

3.4 Business Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new controlling party. You will be notified in advance and the standards of this Policy will be maintained.

Our website uses cookies — small text files stored in your browser that ensure the platform functions properly.

4.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and core platform functionality. Without them the service will not work correctly.

4.2 Analytics Cookies

These cookies are used to understand which pages are used most, where users encounter difficulties, and how the site performs. The data collected is analysed in aggregated and anonymised form.

4.3 Cookie Controls

You can reject or delete non-essential cookies by changing your browser settings. However, this may limit the functionality of some services.

We use industry-standard technologies and processes to protect your information:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
• Password Hashing: Passwords are never stored in plain text — strong cryptographic hashing is used.
• Access Controls: Only authorised staff can access information for specific purposes.
• Server Security: Firewalls, intrusion detection systems, and regular security audits are in place.
• Data Backups: Regular encrypted backups are maintained to prevent data loss.

While we take the utmost precautions, 100% security cannot be guaranteed on the internet. Should a security breach occur, we will notify affected users as quickly as possible.

We retain your information for as long as it is necessary or legally required:

• Active Accounts: All information is retained for as long as the account remains active.
• After Account Closure: Financial transaction data is retained for a specified period to meet legal obligations.
• Support Communications: Retained for a specified period for dispute resolution and service quality improvement.
• Anonymised Data: Anonymised and aggregated data may be retained indefinitely for statistical purposes.

As a user of our platform, you have the following rights:

7.1 Right to Access

You may find out at any time what information we hold about you and why.

7.2 Right to Rectification

If your account contains incorrect or outdated information, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Restrict Processing

In certain cases you may request that the processing of your information be restricted.

7.5 Right to Withdraw Consent

You may withdraw consent given for marketing communications or optional data processing at any time. This will not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, contact us at [email protected] or use our 24/7 live chat support.

cbaazi is strictly prohibited for anyone under 21. We do not knowingly collect information from any minor. Age verification is mandatory at registration. If we become aware that a minor has opened an account, that account will be closed immediately and all associated information will be deleted.

Our platform works with trusted game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These providers operate under their own privacy policies. We do not control their operations and are not responsible for their privacy practices.

We may update this privacy policy from time to time. For any significant changes, we will publish the revised policy with a new date on this page. For important changes, you will be notified via your registered email or live chat.

Continuing to use our services after a change has been made means you consent to the updated policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

We always aim to respond promptly to any privacy-related requests.